Better Products, Delivered Faster, Supported and Documented at Less Cost

The Visual Service and Support solution extends the engineering design efficiency of 3D downstream by directly utilizing the richness of the 3D model to generate "real-time" accuracy in technical documentation, training and service procedures.

The Challenges Facing Service and Support

The adoption of 3D modeling applications in Design Engineering has greatly improved individual productivity and enabled better functional analysis, test and simulation. But, in many companies this productivity gain has been offset by the inability of technical publications, service and training personnel to directly utilize the 3D design content. Product designs can also be revised more readily, leading to added delays in product documentation and launch. Several barriers inhibit synchronizing documentation with new product releases and design changes:

• Inadequate access to product and business information
• Lack of an automated publishing workflows
• Documentation processes remain mired in paper or CDs/DVDs
• Design changes result in costly process disruption, rework and product delay
• Difficulty attaining relevant product data from CAD design systems in useable form and manageable file sizes
• Dependence on engineering for required publishing content

The Right Hemisphere Visual Service and Support Solution

Right Hemisphere resolves these inefficiencies by providing a solution that opens access to the engineering design model, leverages all the relevant content in the model and allows concurrent development of the product and accompanying documentation. Every aspect of the document development process is addressed:

• Design data capture and transformation
• Automated change control
• Extensive CAD translation formats
• Simplified authoring
• Collaboration workflow
• Broad media publishing

All designed to communicate product information more effectively, train more comprehensively and service more efficiently.
An End-to-End solution for Service, Support and Training

• Leverages 3D design assets to generate complete documentation and training programs
• Minimizes product schedule risks with concurrent design and documentation development
• Automates document updates when product designs change
• Reduces document development costs through process automation
• Promotes improved knowledge transfer and training comprehension
• Minimizes language translation costs by replacing text with illustrative graphics
• Ensures compliance with industry and regulatory documentation standards
• Utilizes one design model for many documents and processes
• Delivering Relevant Visual Content to Those Who Need It

The Right Hemisphere architecture is designed to unify complex product related data graphical and non- graphical, 2D, 3D and multidimensional data from such diverse sources as CAD/CAM, FEA, ERP, CRM, document management solutions and more.

The Visual Service and Support solution automatically delivers this unified content to those who need it based upon their role and process use case. Access to the right content when needed significantly optimizes all product documentation, training or service process or procedure. The solution goes beyond just access by monitoring changes in product information to ensure the content is current, up to date and synchronized. This reduces errors and rework costs across technical publication, training and service processes.

The Advantages of Visual Service and Support

• Create more accurate and timely technical documentation, training curriculum and service procedures
• Realize higher productivity and lowered costs across all documentation functions
• Identify potential product issues earlier in the development process
• Meet documentation scheduling and cost targets
• Bring products to market faster and minimize delay risks
• Publish visually enhanced product, support and training material
• Improve product knowledge and lower support costs

Visual Service and Support is the most effective solution for developing technical, service and training documentation concurrently with product design. Accelerate product delivery, improve communications, reduce the impact of design change and lower process costs all within one unified and synchronized product information environment.

Visual Service and Support Optimizes Technical Publications and MRO

Comprehensive CAD translations:. Support for over 80 2D and 3D graphic formats. Lightweight 3D CAD models: Reduced file size for visualization and animation in documents and procedures. Tailored to the users skills: Provide access to critical product data without CAD application knowledge.

Unified 2D/3D graphics authoring: Include photorealistic images with animated steps and procedures for better document and process understanding.

View and markup:

• Enable simplified collaboration through powerful view and markup functions

Flexible publishing options:

• Export to over 40 2D and 3D graphics formats with extensive publishing and viewing alternatives