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Service & Support
Increasingly, companies view service and support organizations as revenue generators instead of cost centers. Daimler Chrysler, United Technologies, Bell, and others already differentiate products with innovative product support offerings and aftermarket services.
Right Hemisphere's Service & Support solution enables the differentiation of product support offerings with more visual, interactive, and up-to-date service documentation, training, and part catalogs. Current product information can be automatically propagated to service documentation as a result of engineering changes. Improving knowledge transfer translates to increased customer service levels and product uptimes.
- Electronic Parts Catalog
- Service Procedure
- Service Training
- Service Bulletin
Right Hemisphere Service & Support: Benefits
- Increase knowledge transfer efficiency to service and support teams,
enabling improved customer satisfaction and increased equipment uptimes
- Introduce more accurate and visual content to accessory and service
part catalogs, generating more aftermarket revenues
- Lower service and maintenance costs by integrating animated service
procedures into diagnostic and part ordering systems
Solution Demo Gallery |
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Gear replacement stepped procedure PDF with Parts List and Step Information.
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Interactive service procedure produced in Deep Creator using CAD data.
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Interactive 3D maintenance service procedure. Authored in Deep Creator using native UG CAD data.
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"The ability to deliver wireless, fault-code driven 3D directed maintenance at the point of work is a significant advance for our industry. Product graphics management software is a key component of our Knowledge Management Architecture making Condition Based Maintenance a reality."
David Loda, Manager, Network Centric Systems Architecture, Pratt & Whitney |
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Sales 800.720.9809 |
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